Did you know that Verizon processes about 800 million phone calls every single day?
In fact, the number of phone calls people have been making has risen dramatically. With more calls comes more opportunities to make social blunders. When running a business, it’s especially important to know how to conduct yourself.
Are you wondering what you need to know? Keep reading to learn all about the 5 dos and don’ts of business call etiquette.
- Do Respect Speech
When it comes to a business phone call, the way you pronounce words can mean the difference between communication that’s effective and communication that isn’t. By respecting speech and paying attention to how you pronounce words, you can avoid mumbling.
For practice, you can try recording yourself talking and judge how clear it is. Is there’s room for improvement? After a few tries, you’ll be ready for your instant conference call.
- Don’t Snack
If you want more business call tips, then be sure to avoid chewing on anything while you speak.
Whether it’s a handful of pistachios or a wad of gum, chewing food during a call can come across as rude. People might get the idea that the call isn’t important to you.
- Do Remember Names
A fundamental business call etiquette rule involves name. Whether you’re talking to someone for the first time or the hundredth, people enjoy being referred to by their name.
It adds a respectful intimacy to the call. Just be sure you don’t overdo it.
- Don’t Use Speakerphone
Even with a small talk business call, the speakerphone option can make things uncomfortable for anyone else on the call. This is because the speakerphone function can add strange echoes to the call and make people feel like others are listening in.
Speakerphone should only be used when absolutely necessary, such as when you’re driving. To be polite, you should let people know that they’re on speaker as soon as the call begins.
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- Do Return Calls
Business call management can be difficult, but it’s crucial to be diligent about it. If you’ve scheduled a return call at a specific time, then you should honor that.
Just as you wouldn’t ditch a business meeting at a restaurant, you shouldn’t leave someone waiting by their phone for a call that won’t come. If the number of calls you handle is too much, then it might be time to hire secretarial help, for instance.
Are You Ready for a Great Business Call?
Now that you’ve learned all about the 5 dos and don’ts of business call etiquette, you can make sure that your business calls are as productive and positive as possible. When you have career goals that you want to reach, it’s always a good idea to put your best foot forward.
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